Refund policy

Thank you for shopping at shop.adopisoft.com.

We want to make sure you receive your order in good condition and that your purchase meets your expectations. This Return and Refund Policy explains when returns, replacements, and refunds may be accepted for hardware products purchased from our store.

1. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product;
  • The wrong product;
  • Missing items or accessories; or
  • A product that is significantly different from what you ordered;

please contact us as soon as possible.

We may request photos, videos, order details, or other information to verify the issue.

Once verified, we may provide a replacement, repair, or refund, depending on the situation and availability of the product.

2. Defective Products

If your hardware product is found to have a manufacturing defect or is not functioning properly under normal intended use, please contact us for assistance.

Our technical support team may first perform basic troubleshooting or diagnostic checks to determine the cause of the issue.

If the product is confirmed to have a defect covered by the applicable warranty, we may provide:

  • Repair;
  • Replacement of the defective component;
  • Replacement of the product; or
  • Refund, when applicable.

Warranty coverage is subject to the specific warranty terms applicable to the product purchased.

3. Return Requirements

Before returning any product, please contact our customer support team and obtain return instructions.

Returned products should, whenever reasonably possible, include:

  • Original packaging;
  • Accessories and included components;
  • Proof of purchase or order number; and
  • Any other items originally included with the product.

Products must be returned in a condition that allows us to properly inspect and verify the reported issue.

4. Items Not Eligible for Return or Refund

Returns or refunds may not be accepted for products that:

  • Have been damaged due to misuse, abuse, accidents, or improper handling;
  • Have been modified, altered, repaired, or tampered with without our authorization;
  • Have been damaged by improper installation or configuration;
  • Have normal wear and tear;
  • Have damage caused by external factors, including electrical surges, water, fire, or other environmental conditions;
  • Are missing essential components or accessories due to customer handling; or
  • Are returned without sufficient information to verify the purchase or reported issue.

This does not affect any rights you may have under applicable Philippine laws.

5. Change-of-Mind Returns

For hardware products, returns due solely to a change of mind, incorrect product selection, or personal preference are generally not accepted, unless otherwise stated on the product listing or agreed to by us.

We encourage customers to review the product specifications, compatibility, and requirements before placing an order.

6. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return.

Refunds may be issued through the original payment method or another reasonable method agreed upon with the customer.

Depending on the payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping or delivery fees may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of such fees is applicable.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective product caused by us or confirmed to be covered by warranty, we may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for the return shipping cost.

Return shipping arrangements must be coordinated with our team before sending the product back.

8. Warranty Claims

Some hardware products may include a separate manufacturer's or seller's warranty.

Where a product has specific warranty terms, those terms will apply to warranty claims for that product.

Warranty coverage does not automatically mean that every hardware issue qualifies for a free replacement or refund. The product must first be inspected and the cause of the issue determined.

9. How to Request a Return or Refund

To request a return, replacement, repair, or refund, please contact us with:

  • Order number;
  • Customer name;
  • Product purchased;
  • Description of the issue; and
  • Photos or videos of the product and issue, when applicable.

Please do not send products back without contacting us first.

Email: support@flarego.ph
Contact Number: 09104935677

Our team will review your request and provide the appropriate return instructions.

10. Processing of Returns

Once we receive the returned product, we may inspect and test it to determine whether the reported issue qualifies for a replacement, repair, or refund.

The processing time may vary depending on the product and the nature of the issue.

We will communicate the result of the assessment and the next steps once the evaluation is completed.

11. Policy Changes

We may update this Return and Refund Policy from time to time.

Any changes will be posted on this page with the updated effective date.

Last Updated: August 19, 2026