DISPUTE RESOLUTION

Dispute Resolution

At shop.adopisoft.com, we aim to provide our customers with a smooth and reliable shopping experience. If you have a concern regarding an order, product, payment, delivery, return, or refund, we encourage you to contact us first so we can work toward a fair and reasonable solution.

1. Contact Us First

If you have a dispute or concern, please contact our customer support team with:

  • Your name

  • Order number

  • Product involved

  • Description of the concern

  • Supporting photos, videos, receipts, or other relevant information, if applicable

Email: support@flarego.ph
Contact Number: +63 910 493 5677

We will review the concern and communicate with you regarding the appropriate resolution.

2. Good-Faith Resolution

We will make reasonable efforts to resolve customer disputes through direct communication and in good faith.

Depending on the situation, the resolution may include:

  • Product replacement

  • Repair or technical assistance

  • Refund

  • Return

  • Store credit

  • Delivery resolution

  • Another mutually agreed solution

Any resolution will be subject to our applicable Return and Refund Policy, product warranty, and applicable Philippine laws.

3. Review of Disputes

We may request additional information or documentation to properly investigate a dispute.

For hardware-related concerns, we may also require the product to be inspected or tested before determining whether a replacement, repair, or refund is appropriate.

4. Unresolved Disputes

If we are unable to resolve the matter through direct communication, either party may pursue any remedies available under applicable laws and regulations of the Republic of the Philippines.

Nothing in this policy prevents a customer from exercising any rights or remedies available under applicable Philippine consumer protection and other laws.

5. Governing Law

This Dispute Resolution Policy shall be governed by the applicable laws of the Republic of the Philippines.

6. Contact Information

shop.adopisoft.com
Operated by: Flarego Technologies Corp.
SEC Reg. No.: 2021110032446-11
BIR RSN: 080RC20250000008844 · RDO 25

Address:
Unit 5&7 GA Complex II, Juan Luna St.
Poblacion, Danao City, Cebu, Philippines

Email: support@flarego.ph
Contact Number: +63 910 493 5677

Last Updated: August 19, 2026